Refund Policy

1. Order Confirmation

All orders are processed and confirmed via email before production or shipment.
Customers are responsible for reviewing and approving all product details, quantities, sizes, colours, and shipping information before confirming an order.

Once an order has been confirmed by email, it is considered final.

2. Non-Refundable Circumstances

Refunds are not provided for:

• Change of mind after order confirmation

• Incorrect details approved by the customer during email confirmation

• Delays caused by third-party manufacturers or shipping providers

• Normal wear and tear after use

3. Faulty or Incorrect Items

Refunds or replacements may be offered if:

• The item received is faulty or damaged

• The item received does not match the confirmed order details

To request a refund or replacement:

• Contact us within [Insert Number] days of receiving the order

• Provide clear photos or evidence of the issue

• Do not dispose of the item until your claim is reviewed

We will assess the claim and respond within a reasonable timeframe.

4. Refund Process

If a refund is approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your payment provider

• Shipping costs are non-refundable unless the error was ours

5. Replacements

Where possible, we may offer:

• A replacement item

• A partial refund

• Store credit

The solution will be agreed by email.

6. Lost or Damaged in Transit

If an order is lost or arrives damaged during shipping:

• Contact us as soon as possible

• Provide any supporting evidence

We will work with the courier to resolve the issue. Refunds or replacements will be handled on a case-by-case basis.